Privacy Policy – Akbar Game

1 Who We Are

Akbar Game is an online entertainment platform serving players in Pakistan. The platform offers Live Casino, Slots, Fish Games, a VIP Programme and various promotional offers — all denominated in Pakistani Rupees (PKR) and accessible via mobile and desktop.

For the purposes of this Privacy Policy, "Akbar Game", "we", "us" and "our" refer to the operators of the platform at akbargame.net. "You" and "your" refer to any individual who visits, registers on or uses the Akbar Game platform in any capacity.

If you have any questions about how your data is handled, the Akbar Game support team is available 24/7. You can find contact details in Section 13 of this policy and in the footer of every page on the platform.

2 Data We Collect

The personal data Akbar Game may collect from you falls into several categories depending on how you use the platform. Not all categories apply to every user — for example, payment data is only collected from players who make a deposit.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless you voluntarily provide such information during a responsible gaming self-assessment or similar process, and only then with your explicit consent.

3 How We Collect Your Data

Akbar Game collects personal data through several channels, all of which are within the normal scope of operating a player account and providing gaming services to Pakistani users:

• Direct input: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting support. This includes your name, contact details, payment method details and any documents submitted for KYC verification.
• Automated technical collection: Data collected automatically when you access the platform, including your IP address, device identifiers, browser type and session data. This is collected through standard server logs and, where applicable, cookies.
• Transaction data: Records generated each time you make a deposit, place a bet, claim a bonus or request a withdrawal. These records are essential for account management and financial reconciliation.
• Support interactions: Records of your communications with the Akbar Game customer support team, whether via live chat, email or any other channel made available on the platform.

4 Why We Use Your Data

Akbar Game uses your personal data only for legitimate, clearly defined purposes. We do not use data for purposes incompatible with why it was collected. The primary purposes for which we process your data are:

• Account operation: To create, maintain and manage your player account, including processing login sessions, tracking your balance in PKR and ensuring your account settings are correctly applied.
• Transaction processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and to process your withdrawal requests to your verified payment method.
• Identity verification: To verify that you meet the age and eligibility requirements to use the platform, and to comply with anti-fraud and anti-money-laundering obligations.
• Customer support: To respond to your queries, resolve disputes and provide assistance with account, deposit, withdrawal or game-related issues.
• Security and fraud prevention: To detect and prevent fraudulent activity, account abuse, bonus misuse and any other behaviour that violates the platform's Terms and Conditions.
• Platform improvement: To analyse aggregated usage patterns and improve the quality, performance and content of the platform for Pakistani players.
• Communications: To send you important account-related notifications, such as deposit confirmations, withdrawal updates and changes to platform terms. Where you have opted in, we may also send promotional communications about new offers and games.
• Responsible gaming: To monitor account activity for signs of problem gaming behaviour and to apply responsible gaming tools such as deposit limits or self-exclusion when requested.

We process your data based on the legal grounds of contractual necessity (to deliver the services you signed up for), legitimate interests (security and fraud prevention) and your explicit consent where required (such as for optional marketing communications).

5 Payment Data & PKR Transactions

Given that all transactions on Akbar Game are conducted in Pakistani Rupees (PKR), the platform collects payment-related data to process deposits and withdrawals through supported methods including JazzCash, Easypaisa, Raast, bank transfer and mobile wallets.

Payment data is handled with the highest level of care and subject to strict access controls. The following principles apply to how payment information is managed:

• Payment credentials — such as JazzCash mobile numbers, Easypaisa wallet identifiers and bank account numbers — are stored in encrypted form and are accessible only to authorised team members for the purpose of processing transactions.
• Akbar Game does not store full card numbers, CVV codes or other complete card credentials on its own systems. Card payments are processed through secure third-party payment gateways.
• All payment methods must be registered in your own name. The name on your payment account must match the name on your Akbar Game account. This is a requirement for both deposits and withdrawals, and is part of our fraud prevention obligations.
• Transaction records — including deposit amounts in PKR, withdrawal amounts, dates and payment method references — are retained for a period necessary to fulfil financial record-keeping obligations.

6 Sharing Your Data

Akbar Game does not sell, rent or trade your personal information to third parties. We share data only in the specific, limited circumstances described below, and only to the minimum extent necessary:

• Payment processors: We share necessary payment data with the payment providers used to process your PKR deposits and withdrawals, such as JazzCash and Easypaisa infrastructure partners, Raast and partner banks. These providers process data solely to execute your transaction and are bound by their own data protection obligations.
• Game providers: To enable you to play casino games, fish games and live casino titles, certain technical data — such as session tokens and game-related identifiers — is shared with the game content providers whose titles are offered on the platform. No personally identifiable information beyond what is necessary for game session management is shared.
• Fraud prevention and security partners: We may use third-party tools and services to assist with detecting fraudulent accounts, suspicious betting patterns and security threats. These partners process data on our behalf and under strict data processing agreements.
• Legal obligations: If required to do so by applicable law, court order or to protect the rights and safety of other users, we may disclose personal data to the relevant authorities. We will only do so to the minimum extent legally required.
• Business operations: Certain service providers who help operate the platform — such as hosting providers and analytics services — may process technical data as part of their service delivery. These providers are contracted to handle data securely and only as instructed.

In all cases where data is shared with third parties, we ensure appropriate contractual protections are in place to require those parties to handle your information in accordance with applicable data protection standards.

7 Cookies & Tracking

Akbar Game uses cookies and similar tracking technologies on its platform to ensure the site functions correctly and to improve your experience as a Pakistani player. Cookies are small data files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while navigating the site and cookies that remember your language and currency preferences. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, how long sessions last and where users navigate from. This data is used in aggregate form to improve the platform.
• Functional cookies: Remember your preferences, such as your preferred game category or lobby layout, to personalise your experience on return visits.
• Security cookies: Help detect and prevent fraudulent activity by identifying suspicious patterns across sessions.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Akbar Game platform, including your ability to stay logged in between pages.

8 Data Retention

We retain your personal data for as long as is necessary for the purposes described in this policy and to comply with our legal and financial record-keeping obligations. The general principles governing how long we hold different categories of data are as follows:

• Active account data: Retained for as long as your account remains active. If your account is closed at your request, certain data may be retained for a defined period thereafter to meet anti-fraud and financial obligations.
• Transaction records: PKR deposit and withdrawal records, including payment method details and transaction reference numbers, are retained in accordance with standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to fulfil verification obligations. Copies of identification documents are deleted once retention obligations are met.
• Support communications: Records of customer support interactions are retained for a reasonable period to allow for follow-up and dispute resolution, after which they are deleted.
• Technical and usage data: Log files and usage data are typically retained for shorter periods sufficient for security monitoring and platform analytics purposes.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9 Security Measures

Akbar Game takes the security of your personal data seriously and employs a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS protocols, ensuring that information exchanged between your device and the Akbar Game platform is protected.
• Encryption of sensitive data at rest, including payment information and identity documents held on platform servers.
• Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular security assessments and monitoring of platform systems for vulnerabilities and suspicious activity.
• Secure development practices to minimise the risk of security vulnerabilities being introduced into the platform.

While we implement these measures diligently, no platform can guarantee absolute security. You also play an important role in keeping your account secure. Use a strong, unique password for your Akbar Game account, do not share your login credentials with anyone, and contact support immediately if you suspect any unauthorised access to your account.

10 Your Privacy Rights

As an Akbar Game player, you have a number of rights regarding your personal data. You can exercise any of the rights below by contacting the support team with your request. We will respond within a reasonable timeframe.